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TERMS AND CONDITIONS

INTRODUCTION

If you require any more information or have any questions about our Terms and Conditions, please feel free to contact us by email at info@ingrainedculture.com.au or call (02) 5104 4365

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full and without reservation. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 18 (eighteen) years of age to use this website. By using this website and by agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.

TERMS & CONDITIONS

By booking a tour with Ingrained Culture you are accepting these Terms and Conditions as a binding contract without alteration. The booking person or agent is responsible for conveying these terms to all parties partaking in the event.

Ingrained Culture reserves the right to update or alter these Terms and Conditions at any time, and it is the client’s responsibility to be familiar with them.

The latest Terms and Conditions can always be found on the Ingrained Culture website www.ingrainedculture.com.au and will replace any previous versions.

DEFINITIONS

Ingrained Culture refers to our trading name.
‘We’, ‘us’ or ‘our’ refers to Ingrained Culture.
‘Guest’ means a person aged 18 years or over who has booked and paid for a tour.

BREWERY TOURS

PRICING, PAYMENT & DEPOSITS

Full payment is required in full at the time of booking unless otherwise stated. Payment will be accepted by our online booking system or by alternate arrangement by contacting us. Bookings are not deemed final until a receipt has been issued by us.

All prices are quoted in Australian dollars (AUD).

We reserve the right to, at any time, increase or decrease advertised prices for our tours.

CANCELLATION OR CHANGES BY YOU

If you need to cancel your tour for any reason please notify Ingrained Culture as soon as possible.
Our cancellation and refund policy are as follows.
If you cancel your booking:

  • with more than 7 days notice we will refund your money in full, minus a 5% processing fee.
  • with less than 7 days notice unfortunately, no refund will be given.

CANCELLATION OR CHANGES BY US

Ingrained Culture reserve the right to change or cancel tours due to operating requirements or circumstances beyond our control.

We operate tours in working breweries however we cannot guarantee that all elements of the brewing process will be operating at the time of the tour.

All our tours require a minimum of four (4) guests to commence, depending on the specific itinerary. If the minimum number is not reached, we reserve the right to change or cancel any bookings.

If we cancel a tour we will endeavour to do one of the following:

  • re-book you for another date or tour (subject to availability).
  • transfer your booking to another person.
  • refund your payment.

REFUNDS

Refunds will not be issued except in accordance with these Terms and Conditions or as agreed by Ingrained Culture. We will reimburse the person who made the booking for the cost of the ticket.

CHARTERS & PRIVATE TOURS

Ingrained Culture is available for private tours, corporate charter and other special events. Please contact us for more information or call (02) 5104 4365.

A minimum of 4 people is required for a charter and private tour unless otherwise agreed upon.

Any quotes provided are valid for 28 days from the date on the quote providing the quoted date is still available.

Our cancellation and refund policy are as follows.

If you cancel your booking:

  • with more than 14 days notice: we will refund your money in full, minus a 5% processing fee.
  • with less than 14 days notice – unfortunately, no refund will be given.

If we are unable to rebook the tour then we will refund the deposit.

Payment of the balance of the booking is required a minimum of 14 days prior to the tour date.

DISCOUNTED TOUR PRICES

From time to time discounted tours may be offered by us as last-minute deals.

The number of places on discounted tours is subject to availability.

Any discount does not apply to an existing booking(s) and cannot be used with any other discounts.

Prices are per person, per tour and are subject to availability. Discount applies to selected tours only.

Ingrained Culture reserve the right to discontinue the promotion at any time without notice.

SAFETY

Ingrained Culture operates tours in working breweries and due to occupational health and safety requirements, we strongly recommend wearing closed shoes on all our tours.

Do not wear sandals or thongs (flip-flops) as you may not be allowed on the brewery floor.

Drinking on any vehicle owned or operated by Ingrained Culture is strictly prohibited.

By booking with us you acknowledge that participation in all our tours involves inherent risks that may not be present in other less demanding tours.

These risks include, without limitation, the possibility of injury or death, psychological trauma, loss or damage to property, inconvenience and discomfort.

Ingrained Culture strongly recommends that you do not drive after one of our tours. We accept no responsibility for your ability to get home once our tours terminate.

SERVICE OF ALCOHOL

Ingrained does not condone excessive or binge drinking. We promote the responsible drinking of alcohol.

Guests must at all times abide by state and federal laws regarding lawful drinking practices including, but not limited to, Responsible Service of Alcohol (RSA) laws, the consumption of alcohol in public places, in vehicles and consumption of ‘bring your own’ (BYO) alcohol.

Service of alcohol may be refused to persons deemed intoxicated.

As Ingrained Culture visits licenced premises where alcohol is served it is your responsibility to carry a valid passport, drivers licence, proof of age card, or another suitable form of identification for the duration of the tour.

Any guest who consumes, or is suspected of consuming, alcohol in a non-licensed area can be removed from the tour. They will not be entitled to any refund.

Non-licensed areas may include, but are not limited to: tour buses and vehicles; non-licensed areas of breweries or consuming BYO drinks on brewery properties; or any public areas such as restrooms, parks or service stations where the bus may stop.

Drinking on any vehicle owned or operated by Ingrained Culture is strictly prohibited.

Any alcohol purchased on the tour is to remain in the bus and may not be taken into the venues.

BEHAVIOUR

You are responsible for your own behaviour.

Uncontrollable and disruptive drunken behaviour will not be tolerated.

Any person deemed unruly or disruptive can be removed from the tour and will not be entitled to any refund.

Any legal action (including fines) taken against a person on the tour, or against Ingrained Culture because of the actions of a guest, will be the sole responsibility of that person or persons.

Ingrained Culture strongly recommends that you do not drive after our tours. We cannot accept any responsibility for your ability to get home once our tours terminate.

Guests are responsible for any damage they cause during the tour to the property of Ingrained Culture or any breweries or businesses we visit.

A minimum fee of $500 will apply to any damage to, or spillage on, any vehicle owned or operated by Ingrained Culture.

We reserve the right to charge your credit card without authorisation from you to cover the costs for any damage incurred by you or by guests you booked.

Smoking is not permitted in our tour vehicles or inside brewery buildings unless it is in a designated smoking area.

We are not responsible for the conduct of third-party operators, venues, or suppliers.

AUTHORITY OF THE TOUR GUIDE

At all times the decision of the Ingrained Culture tour guide or representative will be final on all matters likely to affect the safety and well-being of the tour.

This includes any decision that the tour guide makes about the ongoing participation of a guest on the tour or certain activities that comprise part of the tour.

This includes any person, in the opinion of the tour guide, who is affected by alcohol or other drugs (whether prescribed by a medical practitioner or otherwise).

If a guest fails to comply with a decision made by the tour guide or interferes with the well-being of the group, then the tour guide reserves the right to terminate this contract and order the guest to leave the tour immediately, with no right of refund.

The matter may be also reported to the VIC Police if deemed necessary by the Ingrained Culture tour guide or representative.

Ingrained Culture is not responsible for any costs incurred once a guest is removed from a tour.

TIMING & ITINERARY

Ingrained Culture will always do their best to contact you by mobile phone if you are late or missing part of the tour.

However, we accept no responsibility for and provide no refund for, guests who miss any part of the tour for any reason.

This includes but is not limited to: guests failing to be at the arranged pick up points at arranged times or guests leaving the pick-up location due to our transport running late.

Buses will leave according to times stated on itineraries and will not wait for late guests.

Pick up and drop off times are an indication only.

Ingrained Culture is not responsible for late arrival at any destination.

We reserve the right to alter any part of the itinerary without notice before, on, or during the tour as circumstances dictate. We will endeavour to communicate any significant changes in a timely manner but are not liable for any changes and are not required to offer any refunds as a result of any change.

PUBLICITY

You agree that Ingrained Culture may use images or video of you taken during the tour without recourse to you and without compensation to you, for publicity and promotion purposes only, through whatever medium it chooses.

This may include, but is not limited to, posting images to social media channels such as Facebook and Instagram, other online advertising, as well as for use in print media such as flyers, brochures and posters.

PRIVACY

Ingrained Culture will need to collect information from you, some of which may be of a personal nature, in order to provide a service.

By booking with Ingrained Culture you implicitly agree to receive our newsletter; you have the ability to unsubscribe at any time you desire.

The information may be disclosed to, or collected on our behalf by our service providers to enable the services to be provided, but will not be used by them for any other purpose.

GUEST RELEASE & INGRAINED CULTURE LIABILITY

Each guest releases Ingrained Culture, its employees and agents from liability or loss or injury to the client from any cause, and whether due to the negligence of Ingrained Culture or any other person.

Each guest releases Ingrained Culture from all sums of money, accounts, claims, actions, proceedings, demands and expenses which the client at any time may have against Ingrained Culture for or by reason or in respect of any act, cause, matter or thing.

Each guest indemnifies Ingrained Culture against:

  • all losses incurred by Ingrained Culture,
  • all liabilities incurred by Ingrained Culture; and
  • all costs payable by Ingrained Culture to its legal representatives (whether or not under a costs agreement) and other expenses incurred by Ingrained Culture in connection with a demand, action, arbitration or other proceedings (including mediation, compromise, out of court settlement or appeal); arising directly or indirectly as a result of or in connection with any act or omission of the client.

BEER CLUB

PERSONAL USE OF THE SERVICE

You agree that you will only register one account as a user. Instances of multiple accounts per user will result in the additional accounts being closed, and any credits attached to that account will be cancelled.

The service shall be used for lawful purposes only and that you will not use any obscene or offensive language, or place on the service any material is false, defamatory, abusive, harassing or hateful.

Further, you may not place on the service any material that is encrypted, constitutes junk mail or unauthorised advertising, invades anyone’s privacy, encourages conduct that would constitute a criminal offence or give rise to civil liability, or that otherwise violates any local, state, national or international law or regulation.

You agree and acknowledge that your failure to follow the rules set forth in this Agreement may subject you to civil and criminal liability.

RESPONSIBLE SERVICE OF ALCOHOL

Under Australian laws, alcoholic beverages can only be sold or supplied to persons aged 18 years of age or over.

By joining Ingrained Culture’s Beer Club and/or placing an order you are confirming to us that you are at least 18 years of age.

Ingrained Culture encourages the legal and responsible consumption of alcoholic beverages.

PRIVACY POLICY

To offer the goods and services we provide in our business as an online retailer, we will need to collect personal information.

At Ingrained Culture, we are committed to the open and transparent management of your personal information in line with our obligations under the privacy laws and to you as our valued customers.

Personal information is defined as information that can identify you in some way.

We will only collect information in accordance with the law, the Australian Privacy Principles and through fair means.

To read our full Privacy Policy please click here.

CONTENT

The content of the pages of the service is for your general information and use only. It is subject to change without notice.

Ingrained Culture does not provide any warranty or guarantee as to the accuracy, quality or completeness of the information and materials found on the service for any particular purpose.

Your use of any information or materials on the service is entirely at your own risk, for which Ingrained Culture shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the service meet your specific requirements.

Any information or material placed on the service by users, including ratings, reviews, advice and opinions, is the view and responsibility of those users and does not necessarily represent the view of Ingrained Culture.

LINKS

The service may also include links to other websites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by Ingrained Culture of the site or the products or services provided at those sites. Linking to any other service or site from this service is at your sole risk.

LIMITATION OF LIABILITY

Ingrained Culture’s services are provided in good faith, but Ingrained Culture does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the service, and all warranties and representations are hereby excluded to the extent permitted by law.

The contents of the service do not constitute advice and should not be relied upon in making, or refraining from making, any decision.

To the extent permitted by law, Ingrained Culture hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the service.

If you have any questions or queries regarding the use of this website or the content contained herein, please feel free to contact us by emailing info@ingrainedculture.com.au.

PROMOTIONS

You are invited to enter a trade promotion advertised by Ingrained Culture and as conducted in accordance with these terms and conditions.

WELCOME CREDITS

Welcome credits should expire 12 months from the date of issue. Ingrained Culture reserves the right to modify, suspend or cancel unused referral and welcome credits at any time. Available credits will automatically be applied to orders.

PROMOTIONAL CODES, COMPETITIONS OR RELATED OFFERS

Ingrained Culture reserves the right to change the terms and conditions of, or otherwise modify, suspend or cancel any promotional code, competition or related offer at any time.

Only one promotional code can be applied to any order. Ingrained Culture reserves the right to revoke any credits applied in association with a promotion if fraudulent activity is suspected.

INGRAINED CULTURE DISCRETION

Ingrained Culture may use its absolute discretion in exercising any of the rights granted to it pursuant to these Terms and Conditions.

GOVERNING LAW AND JURISDICTION

The law of Victoria governs these Standard Terms and Conditions. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and of the Commonwealth of Australia.

We created these website terms and conditions using the TOS/T&C generator available from Policy Online.

Ingrained Culture is registered with The Australian Securities & Investments Commission.

Ingrained Culture’s ABN: 65956132752