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BEER CLUB FAQs

 

What makes this beer club different?

We want to showcase the amazing variety of craft beers that are produced by breweries throughout the High Country. It can be hard to find High Country beer outside of the region, so we're bringing the High Country to you! Now you can enjoy a range of High Country beers delivered to your door every month or quarter.

What’s in the Beer Club packs?

We currently have two different packs to choose from:
8 Pack – 8 unique craft beers.
16 Pack – 8 unique craft beers (2 of each).
In each pack, you’ll receive a mix of limited and seasonal releases and core range favourites. You’ll also get tasting notes to learn about the beers.

We only pick 100% Australian owned independent breweries to partner with. All of the breweries we work with are located in the High Country region of Victoria. You can find out more about all of the High Country breweries here.

I don’t like buying online. Can I order over the telephone?

Absolutely. We’re available to take your order from 9pm to 5pm, Monday to Friday. Give us a ring on 02 5104 4365.

When do you deliver?

We ship on the 1st Monday of every month.

When do I need to order by?

You must order by the 15th of the month to guarantee shipping for the next month. Orders between the 15th and 28th are subject to availability.

How much is shipping?

Shipping to most cities in Australia is $10. Some regional areas and WA may incur additional charges and this will be quoted at checkout.

Where do you deliver?

We currently ship to most cities in Australia. Legally we are not allowed to deliver to some areas, the Northern Territory is ‘dry’ for instance. Also, there are a few remote locations we just can’t get to. Please take a look at the ‘no go’ areas below for specific postcodes we don’t deliver to.

Are there any ‘no go’ areas?

Alcohol deliveries are legally not permitted to be shipped to some regional locations in WA, QLD, SA and ALL of the NT. We’ve popped the delivery postcode exclusions below:

WA 0872, 6037, 6042-6043, 6074, 6161, 6400-6499, 6500-6599, 6600-6699,6700-6799, 6917;

QLD 4183-4199, 4287-42994312, 4353, 4365, 4371-4373,4381, 4383-4399, 4402, 4406, 4408-4499, 4517-4518,4521, 4569, 4571, 4574,4580-4599, 4600-4609, 4611-4614, 4620-4649, 4673-4676, 4678, 4694-4695,4704-4709, 4712-4713, 4716-4736, 4738-4739, 4743, 4745-4749, 4754-4757, 4803-4804, 4816, 4821-4849, 4871, 4874-4876, 4886-4899;

SA 0872 and;

NT All locations in the Northern Territory.

What happens if I’m not at home for delivery?

Our default delivery instructions are for the parcel to be signed for on delivery by a person aged 18 years or older. However, we do offer customers the option of providing instructions to leave the parcel without a signature. In this case, our customers accept the associated risks.

We use Fastway, Sendle. If no one is available to sign or the parcel is unable to be delivered due to inaccurate delivery information, the parcel will be taken back to be redelivered and the purchaser will be notified by email. The purchaser will then have 5 days to organise redelivery. If redelivery is requested the delivery charges will be recharged. If no response is received within 5 days from the date the notification email was sent the parcel will be deemed abandoned by the customer.

When does a re-delivery fee apply?

The re-delivery fee is dependent on the beer box you have ordered:
8 Pack – $10 (locally), $15 (rest of Australia).
16 Pack – $10 (locally), $19 (rest of Australia).
This fee will apply if your beer is returned to us because:
– You have entered incorrect delivery details.
– You have ignored the calling card Fastway, Sendle or Australia Post leaves for you.

How do I manage my subscription?

Click on My Account at the top or bottom of our homepage. Once there you can make any amendments to your subscription: pause, cancel, increase or reactivate at any time. Or you can simply email us at info@ingrainedculture.com.au and we’ll take care of it for you.

How do I get billed?

The initial payment will be taken at checkout and automatically join you to the club. Recurring payments are done on the 15th of each month.
Returns and Refunds
Damaged in transit guarantee
In the event you receive goods that are damaged, faulty or incorrect, please contact us within 7 days of receiving your order and we will refund the value of the damaged or incorrect goods.
Read our full refund policy here.